$250 minimum is required of all first-time buyers | Click to Create Account

FAQs

PRODUCT

  • Dimensions are approximate and sizes or colors may vary slightly due to the characteristics of handmade products.
  • Depending on client’s location and approximate purchasing volume we can make arrangements to visit and present our pieces to you in person.to visit and present our pieces to you in person.

 

FIRST TIME BUYER

  •  A minimum order of $250 is required of all first-time buyers.


RETURNING BUYER

  • Reorder minimum $100.


ORDER FULFILLMENT

  • Orders will be filled within 2-5 business days upon receipt.
  • All items and sizes are usually in stock, but in the event that a certain size is sold out we can substitute with similar sizes, if wanted. In case of back order of a specific size or item it may take up to 6 weeks.
  • Any items that appear on the invoice and are missing from a shipment must be reported via email or phone within 14 business days of receipt of the order. At that time, we will ship missing items. If notification of missing items is not provided, the customer is liable for amount due stated on invoice.
  • Any cancellations must be submitted in writing at least 7 days prior to the scheduled order delivery date.

 

PAYMENT OPTIONS

  • Ritual USA LLC accepts all major credit cards, debit cards and checks.
  • If your check is dishonored, you hereby agree to remit payment again for the amount of the check, plus a $40 NSF (Non-Sufficient Funds) check fee.


SHIPPING & HANDLING

  • All orders are packed in priority mail boxes or bags as is appropriate, which ensure protection during shipment.
  • Domestic orders we generally ship USPS flat rate box $8 or $14 or current shipping rate.
  • Orders will be filled within 2-5 business days upon receipt.
  • USPS with tracking is provided, unless otherwise specified. Cost of shipping is dependent on weight, insurance and expediency.
  • CBS terms (credit before shipment): Order balance is due upon invoice received unless otherwise arranged. Credit cards will be charged prior to shipment. Credit card information must be given at the time of ordering.
  • Buyer is accountable for shipping & handling fees.
  • Shipping insurance must be requested to apply.


CARE INFORMATION 

  • Proper care of Ritual USA LLC Jewelry will greatly increase its lifespan and your customer's satisfaction. See care section.


RETURNED GOODS

  • We will replace faulty items if not caused by misuse, up to a year.
  • Every product we send out is initially quality controlled. However, if you have received a product with a manufacturing fault, we will happily replace it for you.
  • Any items that are broken or defective as a result of a manufacturer defect must be reported within 14 days of receipt of order. Please email info@ritualjewellery.com
  • Returns will be handled on a case-by-case basis. Ritual USA LLC reserves the right to assess and authorize any return cases.


Return address:
Ritual
ATTN: RETURNS
160 Walnut Lane
Santa Barbara, CA 93111
USA